FREQUENTLY ASKED QUESTIONS
Pikes Peak Rock Shop strives to make your experience with us informative and enjoyable. If you have any questions, please review the information below. If you do not find an answer to your question, please contact us and we will be happy to help you.
Pikes Peak Rock Shop makes no medical claims when listing a stones’ metaphysical properties.
What is your minimum order?
Our minimum order is $150.00. You will need to request an account through the website. Please include either your business license number, EIN, or resale certificate number. We do not accept orders from the public, and we do not offer drop shipping services.
For international orders we have a $450.00 minimum purchase requirement (does not include shipping costs). There are no freight discounts for international purchases. Due to a rise in credit card fraud when dealing with international purchases, the only form of payment we can accept for your order total is a wire transfer which will include a $50 wire transfer fee. Other restrictions apply.
***Policy Change February 22, 2021***
PPRS will now accept Canadian orders (minimum of $350.00) with a Canadian credit card as payment. Orders will be shipped via UPS but will not be offered any freight paid options (nor will any additional fees be covered).
What happens if something is out of stock?
We will gladly put you on a call back list to notify you as to when an out-of-stock item returns to stock as those items do not count towards an order amount nor do they qualify the order for any freight discounts. Please email or call to be included on the list.
Do you give freight discounts for large orders?
U.S. orders can qualify for 1/2 off freight if the total is between $750.00 and $950.00. Orders at $951.00 + (within the U.S. only) receive FREE freight with the exceptions of additional charges like notifications, lift gates, non-standard flat rate boxes or other accessory charges.
When will my Credit Card be charged?
Your credit card will not get charged until your order physically ships from the warehouse.
Do you offer credit terms?
Terms must be approved prior to your order unless you are an established customer.
What forms of payment do you accept?
We accept US based credit cards only, including Visa, MasterCard, American Express, and Discover as well as company checks, or U.S. postal money orders made payable in U.S. funds (Orders will be held until funds have been received). Checks must have a valid 9-digit bank routing number (ABA) printed on the bottom of the check along with a printed address label. We do not accept COD orders. For your protection, our website only allows us to charge a credit card only once. If it fails, we will have to request another credit card prior to shipping the order out.
How soon will I get my order?
Orders will ship out within 5 business days from the date that we receive your order. (We are open M-F from 8:00 am-4:00 pm). Processing times will vary but can go longer at the height of our busy season. Out of stock items will be noted on your invoice.
If you need your order by a certain date (before the 5 business-day window), please let us know either on your order (order note field) or by calling. We charge a non-refundable RUSH fee of $25.00 to move your order up in the processing queue. A rush fee does not mean that your order will go out on the same day, or that expedited shipping will be included.
Do you have a guarantee that it is safe to shop with my credit card?
Our Safe Shopping Guarantee protects you while you shop with us, so that you never have to worry about credit card safety. We guarantee that every transaction you make with us will be 100% safe. This means you pay nothing if unauthorized charges are made to your card because of shopping at Pikes Peak Rock Shop.
Under the Fair Credit Billing Act, your bank can not hold you liable for more than $50.00 of fraudulent charges.
- In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
I still do not feel comfortable placing an order over the Internet with my credit card. Is there another way to place an order?
Yes. There are other ordering options listed below:
- Phone your order into us at: 1-800-347-6257
- Fax your order into us at: 1-719-687-5427
- Email your order into us. We do advise against placing credit card information in an email so please call in with that information.
Do you have a return policy?
Yes. If you are not happy with your purchase, please return it in new condition within 14 days. Please include your invoice number and a reason for return, i.e., broken, wrong style, etc. . For your protection, return your package insured by US mail. Please specify how you would like your credit- in store credit or a credit card refund. We may be reached off-line at (719) 687-5423 (800-347-6257) or you may e-mail us at: [email protected]. Shipping fees are non-refundable.
How will my order be delivered?
Whenever possible, we ship via UPS. The tracking number can be found at the bottom of your invoice.
- UPS: Since UPS does not deliver to PO boxes, we need your physical address.
- USPS. If your order must be shipped to a PO Box, then your order will be
shipped via USPS. A $7.50 handling fee will also apply.
My order arrived but it is damaged. What do I do?
Call us toll-free at 1-800-347-6257 or e-mail us at [email protected] We will determine how best to move forward after we have the full details on the damage. Claims over $100.00 may need to have an inspection by UPS so please keep all the boxes. Keep the damaged piece and all packaging material aside in case
UPS needs to make a claim inspection. Photos are typically requested for auditing purposes.
What if I have not received my order yet?
You will receive an e-mail when we ship your order with the following information:
- Date of Shipping
- Tracking Number
UPS updates their website after 5:00 pm so check back later if you do not see it the first time. If you did not receive this information, call us at 1-800-347-6257 or e-mail us at [email protected]. Please have your order number ready and one of our customer service representatives will assist you. Alternately, you may call UPS directly at 1-800-PICK-UPS.