Frequently Asked QuestionsPikes Peak Rock Shop strives to make your experience with us informative and enjoyable. If you have any questions, please review the information below. If you do not find an answer to your question, please contact us and we will be happy to help you.
What forms of payment do you accept?
Checks must have a valid 9-digit bank routing number (ABA) printed on the bottom of the check. We do accept COD orders with an approved company check but first time orders must be paid by money order. Our minimum order is $100.00 Orders will ship within 5 to 7 days of processing. Out of stock items will be noted on your receipt and will ship when available. If paying by credit card, you will not be charged for these items until they ship. If you need your order by a certain date beyond the 5 to 7 day window, please let us know. Is it safe to use my credit card? Secure orders are sent to our secure server using the standard SSL protocol. SSL is the industry standard for secure transactions. It encrypts your order so that it cannot be read, making it safe to transmit your credit card number over the Internet. Do you have a guarantee that it's safe to shop with my credit card? Our Safe Shopping Guarantee protects you while you shop with us, so that you never have to worry about credit card safety. We guarantee that every transaction you make with us will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at Pikes Peak Rock Shop. See guarantee details below:
I still don't feel comfortable placing an order over the Internet with my credit card. Is there another way to place an order? Yes. There are many ordering options available. They are listed below: 1. Shop using our Online Shopping Cart which processes your order through our double-encrypted Secure Server. You don't have to give your credit card information, instead you can opt to have us call you or you can call us with that information. You can also place your order and pay by COD with a money order. 2. Mail your order and payment to us at:
Pikes Peak Rock Shop 3. Phone your order to us at: 4. Fax your order to us at: How will my order be delivered? Whenever possible, we ship via the UPS., utilizing a state-of-the-art computerized tracking system.
Yes. If you are not happy with your purchase, please return it in new condition within 15 days.* Please include a copy of your invoice. For your protection, return your package insured by U.S. mail. We may be reached off-line at (719) 687-5423 or you may e-mail us at: rockshop@pikespeakrock.com *. Shipping fees are non-refundable, and when items sold by the flat are returned, the entire flat must be returned. No credit will be issued for partial flats returned. My order arrived but it is damaged. What do I do? Call us toll-free at 1-800-347-6257 or e-mail us at rockshop@pikespeakrock.com.
We will make arrangements to have the carrier pick it up. Please
retain your order and all packaging material for the carrier. We
will then ship a replacement order.
What if I haven't received my order yet? If you supplied us with your e-mail address and the ship to address is a physical address (not a P.O. box), you will receive an e-mail when we shipped your order with the following information:
If you did not receive this information, call us toll-free at Alternately, you may track your order directly from our web site using your order number in any of the UPS tracking boxes located around the site, or call UPS directly at 1-800-PICK-UPS. Give the operator your tracking number and they will be able to track your package. |
We
accept Visa, Mastercard and Discover and company checks or money
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