Frequently Asked Questions

Pikes Peak Rock Shop strives to make your experience with us informative and enjoyable. If you have any questions, please review the information below. If you do not find an answer to your question, please contact us and we will be happy to help you.


What forms of payment do you accept?

We accept Visa, Mastercard and Discover and company checks or money orders made payable in U.S. funds.

Checks must have a valid 9-digit bank routing number (ABA) printed on the bottom of the check. We do accept COD orders with an approved company check but first time orders must be paid by money order.

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What is your minimum order?

Our minimum order is $150.00

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How soon will I get my order?

Orders will ship within 5 to 7 days of processing.

Out of stock items will be noted on your invoice. If the out of stock items exceed $50 they will be backordered and will ship when available. If paying by credit card, you will not be charged for these items until they ship.

If you need your order by a certain date beyond the 5 to 7 day window, please let us know.

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Is it safe to use my credit card?

Orders from our website are sent to our secure server using the standard SSL protocol. SSL is the industry standard for secure transactions. It encrypts your order so that it cannot be read, making it safe to transmit your credit card number over the Internet.

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Do you have a guarantee that it's safe to shop with my credit card?

Our Safe Shopping Guarantee protects you while you shop with us, so that you never have to worry about credit card safety. We guarantee that every transaction you make with us will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at Pikes Peak Rock Shop. See guarantee details below:

  • Under the Fair Credit Billing Act, your bank can not hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, Pikes Peak Rock Shop will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at Pike Peak Rock Shop while using the secure server.
  • In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

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I still don't feel comfortable placing an order over the Internet with my credit card. Is there another way to place an order?

Yes. There are many ordering options available. They are listed below:

1. Shop using our Online Shopping Cart which processes your order through our double-encrypted Secure Server. You don't have to give your credit card information, instead you can opt to have us call you or you can call us with that information. You can also place your order and pay by COD with a money order.

2. Mail your order and payment to us at:

 

Pikes Peak Rock Shop
451 Forest Edge Rd.
Woodland Park, CO 80863

3. Phone your order to us at:
1-800-347-6257

4. Fax your order to us at:
1-719-687-5427

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How will my order be delivered?

Whenever possible, we ship via the UPS., utilizing a state-of-the-art computerized tracking system.

 

  • UPS: Since UPS does not deliver to P.O. boxes, we need your physical address.
  • U.S.P.S. If your order must be shipped to a P.O. Box, then your order will be shipped via U.S.P.S. However there is never any free freight allowed on USPS orders.

 

 

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Do you have a return policy?

Yes. If you are not happy with your purchase, please return it in new condition within 15 days.* Please include a copy of your invoice with items highlighted that are being returned. Please include a reason for return, i.e., broken, wrong style, etc. . For your protection, return your package insured by U.S. mail. All refunds will be placed back onto the credit card used at the time of purchase within seven (7) days upon receipt of the return merchandise. We may be reached off-line at (719) 687-5423 or you may e-mail us at: rockshop@pikespeakrock.com

*. Shipping fees are non-refundable, and when items sold by the flat/box/bag are returned, the entire flat must be returned. No credit will be issued for partial flats/box/bag returned.

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My order arrived but it is damaged. What do I do?

Call us toll-free at 1-800-347-6257 or e-mail us at rockshop@pikespeakrock.com. We will make arrangements to have the carrier pick it up. Please retain your order and all packaging material for the carrier. We will then ship a replacement order.

Effective November 1st, 2006 we will no longer pay damage claims for orders shipped via the U.S. Post Office. This applies to orders both inside and outside the United States. Per Postal Regulations the RECEIVER is responsible for filing damage claims and is the only one who can recieve a claims payment. If you have any questions please call or write.

 

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What if I haven't received my order yet?

If you supplied us with your e-mail address and the ship to address is a physical address (not a P.O. box), you will receive an e-mail when we shipped your order with the following information:

  • Date of Shipping
  • Tracking Number
  • Estimated Day of Delivery

If you did not receive this information, call us toll-free at
1-800-347-6257 or e-mail us at rockshop@pikespeakrock.com Please have your order number ready and one of our customer service representatives will assist you.

Alternately, you may track your order directly from our web site using your order number in any of the UPS tracking boxes located around the site, or call UPS directly at 1-800-PICK-UPS. Give the operator your tracking number and they will be able to track your package.

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