Our Pledge to You, Our Customer
We respect your privacy. We do not sell, rent, or loan any identifiable information regarding our customers to any third party. Any information you give us is held with the utmost care and security, and will not be used in ways to which you have not consented.
Use of Information
We will not collect any personal information about individuals except when specifically and knowingly provided by such individuals. Examples of such information are: name, postal address, e-mail address, phone number, birthday, and product commentary.
Credit card orders placed on our site are encrypted using SSL technology, so rest assured that your transactions are protected. With SSL implemented on both the client and server, information sent via the Internet can be trusted to arrive privately and unaltered to our server only. In order for SSL security to work, you must use an SSL-enabled browser. For more information about SSL, see Netscape's website.
Guest satisfaction is our top priority. We want you to be 100% happy with all your purchases from us. All claims for damage or shortages must be reported within 14 days of date of receipt. No returns without return authorization.
Backorders or Delays
We will ship in-stock merchandise immediately. We do not create backorders unless the merchandise totals $75.00 or more.
Exchanges / Returns Policy
We take great pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with a purchase, have a damage claim or shortage, report it within 14 days of date of receipt. No returns without return authorization.
Merchandise must be in original condition, with all original packaging.
To Return an Item to Us
Pack your merchandise securely. Include your packing slip with a note telling us the reason for the return. Send the package via a traceable shipping method to:
Pikes Peak Rock Shop/Wholesale
451 Forest Edge Road
Woodland Park, CO 80863
We will credit the original purchaser's credit card or issue an in-house credit toward your next purchase depending on cost of item and/or customer's preference. Your refund/credit will be issued upon receipt of returned merchandise.
Shipping Charges on Exchanges / Returns
If you are exchanging merchandise, you are responsible for the cost of returning it to us. Shipment of a replacement item of equal or lesser value is free of charge; however, if you would like to upgrade your shipping method or purchase additional items, you are responsible for the cost of additional items and shipping charges.
If you are returning merchandise for a refund, you are responsible for the cost of returning it to us. Unfortunately, we cannot reimburse you for the original shipping charges.
If we have inadvertently sent you incorrect merchandise, we apologize. You will be reimbursed for the cost of returning the package to us, and you will not be charged for the shipping costs of replacement merchandise.